Return and Exchange Policy – Valtopis.com
At Valtopis.com, we strive to provide our customers with high-quality versatile footwear. If you are not completely satisfied with your purchase, our return and exchange policy is designed to make the process easy and straightforward.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The product must be unused, unworn, and in the same condition that you received it.
- It must be in its original packaging, including all tags, manuals, and accessories.
- A valid proof of purchase, such as your order confirmation or receipt, is required.
Non-Returnable Items:
- Customized or personalized footwear
- Clearance items marked as final sale
- Items that show signs of wear or damage
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@valtopis.com or call our hotline at 513-726-9535 to request a return authorization.
- Prepare the Package: Carefully pack the item in its original packaging along with all accessories and documentation.
- Ship the Item: We will provide you with a prepaid return shipping label for eligible returns. Drop the package off at your nearest carrier location.
3. Return Window
We accept returns within 30 days of the delivery date. After 30 days, we are unable to accept returns or process refunds.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval status. If approved, your refund will be processed within 5-7 business days and credited back to your original payment method. Please note that shipping fees are non-refundable.
Partial Refunds:
In certain cases, only partial refunds may be granted:
- Items returned after the 30-day return window
- Products showing signs of wear or use
- Items missing parts or accessories not due to our error
5. Exchanges
If you would like to exchange an item for a different size or style, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired item.
6. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at info@valtopis.com or call 513-726-9535. We will arrange for a replacement or issue a full refund, including shipping costs, at no additional charge.
7. How to Contact Us
For any questions or concerns regarding your return or exchange, feel free to reach out to our support team:
- Email: info@valtopis.com
- Hotline: 513-726-9535
- Address: 3748 Barnes Ave, Bronx, NY 10467, USA
Our customer service hours are Monday to Friday, 8 AM – 5 PM (EST).